Support and Maintenance
24/7 technical support and IT system maintenance
24/7 Technical Support
We provide round-the-clock support and maintenance of IT systems. Monitoring, prevention and quick problem resolution for uninterrupted operation of your business.
Support Services
Техническая поддержка
Решение технических проблем и консультации
- Удаленная поддержка
- Консультации по телефону
- Онлайн-чат
- Email поддержка
Мониторинг систем
Круглосуточный контроль работы систем
- Мониторинг производительности
- Алерты о проблемах
- Логирование событий
- Отчеты о состоянии
Профилактика
Плановое обслуживание и обновления
- Плановые проверки
- Обновление ПО
- Очистка систем
- Оптимизация производительности
Support Levels
Basic
24 hours
Email support, knowledge base
Standard
8 hours
Phone support, remote access
Premium
4 hours
Priority support, dedicated engineer
VIP
1 hour
Round-the-clock support, SLA guarantees
Monitoring and Reporting
We provide detailed information about the state of your systems and the quality of our services
Response Time
< 15 min
Availability
99.9%
Resolution Time
< 4 hours
Satisfaction
98%
Support Process
Request
We receive support request
Classification
We determine priority and category
Assignment
We assign responsible engineer
Resolution
We perform necessary work
Closure
We check result and close ticket